Service & Support

Support Options

Downtime is everyone's nightmare and it can easily cost you more than your nerves. Peak's industry renowned service team is there to take the strain and make sure that your generator is enjoying a long and healthy life.

 

Service Plans

The best way to achieve this is through regular generator maintenance. This is daunting to anyone who just wants to focus on their analysis. So, we have developed Service Plans that will allow you to relax, while we are looking after your generator.

With our Service Plans, we don't only aim to fix your lab gas generator as fast as possible; we also would like to make sure that your generator never lets you down. Peak Engineers will service your generator at prescribed intervals and depending on the service option you have chosen, all parts are either discounted or included in the plan.

Between our Standard and Complete Options- We got you covered.

 

Standard Service Plan

includes:

  • PM Visits 
    • Call- out, labor, travel
    • Service Parts
    • Generator Function Check

 

Complete Service Plan

includes:

  • PM Visits
    • Call- out, labor, travel
    • Service Parts
    • Generator Function Check
    • any additional Spare Parts
    • Compressor Refits/ Replacements
  • Breakdowns 
    • FULL BREAKDOWN COVER
    • Call- out, labor, travel, 
    • Spare Parts
    • All on- site breakdown visits included
    • Guaranteed Response Times
  • System Upgrades (if applicable)

 

- Call out, labour, travel ✓ ✓
- Service Parts ✓ ✓
- Function Check ✓ ✓
- Additional Spare Parts (if required) ✗ ✓
- Compressor Refits/ Replacements (if applicable) ✗ ✓
Breakdowns
- Call out, labour, travel ✗ ✓
- Spare Parts ✗ ✓
- Full Breakdown Cover ✗ ✓
- All on-site breakdown visits included ✗ ✓
Guaranteed Response Time ✗ ✓
System Upgrades (if applicable) ✗ ✓
Flexible Payment ✗ ✓